Return policy
We are committed to providing you with the highest quality on-demand clothing that is customized just for you. Our dedication to sustainability and minimizing waste is at the core of our business. As such, we have implemented a refund policy that aligns with these values.
Please note that our on-demand clothing items are not eligible for refunds unless a defect in the print or garment is found. This policy allows us to reduce overproduction and minimize our impact on the environment. By producing each garment on demand, we can ensure that only what is needed is created, thereby conserving precious resources.
To ensure a smooth and satisfactory experience, we kindly ask you to take extra care when measuring yourself and selecting the appropriate size. Double-check your measurements against our size guide before placing your order. Ordering the right size from the beginning will help us maintain our commitment to sustainability and minimize the need for returns.
We understand that finding a defect in the print may occur in rare instances. If you receive a garment with a printing defect, please reach out to our customer support team within [specified time frame] to initiate the return process. Our team will guide you through the necessary steps to resolve the issue and ensure your satisfaction.
Thank you for joining us in our efforts to protect the environment and make sustainable choices. We appreciate your understanding and cooperation in supporting our refund policy. If you have any further questions or concerns, please don’t hesitate to contact our friendly customer support team.
Contact
contact@kiplingandfriends.com